How long does it take to get my furniture?
If it is in stock or something on our floor we can deliver same day or next day. If we have to special order your furniture it may take 2 - 6 weeks depending on the company. Most of the time the delivery time is 2 -3 weeks.
What does your delivery include?
We deliver and assemble all items. We place them in your home and we haul away all trash. We can also haul away your old furniture or mattresses at your request.
What kind of financing options do you have?
We offer 6 and 12 months no interest financing with GE Finance. This is a full credit check company that requires good credit score to get approved. You can apply in our store via our computer portal and it only take a few minutes to get approved. We can also fax or email you a credit application. If you have good credit this is usually the best and fastest option. You have up to 6 or 12 months with no interest!
We have secondary No Credit Check Financing available with Progressive Finance. They require steady income from the same employer for at least 6 months. Also they require an income of at least $ 1000 per month, and deposit at least $ 500 per month into a checking account. You also must have a active checking account for at least 3 months, and have not had any NFS overdrafts in the last 30 days. Progressive charges a $40 fee upfront for the processing, and then they take auto draft payment out of your account every two weeks. They also have a 90 day no interest option.
You sell Ashley Furniture. What is the difference between you and the Ashley Home Stores?
Furniture Plus has been an Ashley furniture dealer for over 20 years. The Ashley Home Stores are like a franchise and specialize in selling only Ashley furniture. Furniture Plus sells many brands of furniture including Ashley. Some of the Furniture you see in the Ashley Homestore is available at Furniture Plus, and some is not. We Also carry a division of Ashley called Signature Design that is made especially for independent Ashley Furniture dealers like us. Compare our prices on Ashley Furniture before you buy.
What is your return policy?
Any furniture that is bought from our floor or out of our inventory may be returned to us within 4 days for a full refund minus delivery costs. There are no returns on Special order items.
What are the warranties on your furniture?
Every furniture manufacturer we carry offers a warranty on their products. All Warranties cover defects in workmanship and materials for 1 year. Splits in wood, Finish coming off, Fabric, seems, Leather pealing, ect. Recliners carry a lifetime warranty of the metal mechanism, and parts and labor for the first year. All upholstery frames have a limited lifetime warranty that covers any defects. Broken frames that our caused by abuse or accidents are not covered. Foam cushions depending on the manufacturer carry a 1 to 3 year warranty. All upholstery products have a fabric protector, but there is no warranty against stains. There is however extended warranties, and stain warranties available for purchase, ask your sales person for details.
If I have a warranty issue do I call you or the manufacturer?
You call Furniture Plus and we work with you, and the manufacturer to get it taken care of. We order all the parts and take care of all the repairs. And we have been doing it for 30 years.
If my furniture is broken but is out of warranty can you help me?
Yes we will work with you to get it taken care of. We can order parts and have a repair shop that can take care of almost everything. Even if the furniture is broken from an accident or hard use we can get it fixed at a very reasonable cost.
What are your delivery charges?
Local delivery in mesa is $65. All other areas ask for quote. No Delivery in the Phoenix area is over $95.
How much Money do I have to put down to get my on order, and can I pay the balance when the furniture is delivered?
We ask for 1/2 down upon placing an order. The balance is due upon delivery and acceptance of your furniture. We have a mobile Merchant Visa and MasterCard Terminal that you can pay with credit or debit. We also accept personal checks. If you are financing your furniture and have been approved, no money down is required, just signatures on the loan or lease paperwork is required. All special finance promotions for no interest starts the day the furniture is delivered.